Overview
If you enroll in the City’s medical plan, you will automatically receive prescription drug coverage through Liviniti.
Create an account at Liviniti.com to access services, including formulary options. You can also visit plano.gov/benefits for more information.
There is a $100 deductible per individual or family each calendar year.
- TeleSaverRx: A telehealth visit may be used to obtain your prescription and coordinate delivery.
- International Mail: Prescriptions may be filled through safe, regulated pharmacies in Tier 1 countries such as Canada, the United Kingdom, Australia, and New Zealand.
| Prescription Drug Tier | Retail Pharmacy (1-Month Supply) | Retail - First Choice Pharmacy (3-Month Supply) | Mail-Order (3-Month Supply) |
|---|---|---|---|
| Tier 1 | 15% Coinsurance | 15% Coinsurance | 15% Coinsurance |
| Tier 1 | Maximum copay: $15 | Maximum copay: $30 | Maximum copay: $30 |
| Tier 2 | 25% Coinsurance | 25% Coinsurance | 25% Coinsurance |
| Tier 2 | Maximum copay: $45 | Maximum copay: $90 | Maximum copay: $90 |
| Tier 3 | 40% Coinsurance | 40% Coinsurance | 40% Coinsurance |
| Tier 3 | Maximum copay: $60 | Maximum copay: $120 | Maximum copay: $120 |
| Specialty | $100 copay | N/A | N/A |
Retail Pharmacy
The retail prescription program uses a network of participating pharmacies. To receive the highest level of benefits, you must use a participating pharmacy. When filling maintenance medications, look for a First Choice pharmacy, where you can receive a three-month supply for the cost of a two-month supply.
Note: Walgreens can only dispense one-month medication supplies.
Mail-Order Pharmacy
The mail-order pharmacy offers a convenient and cost-effective way to fill your maintenance medications.
You can get a three-month supply for the cost of a two-month supply delivered directly to your home.
To order prescriptions through the mail-order program, complete and return a mail-order form with a prescription from your doctor for a three-month supply and your payment.
RxCompass
What is RxCompass?
RxCompass is a prescription savings program offered through Liviniti that helps lower the cost of eligible brand and specialty medications. In some cases, prescriptions may be available at no cost.
Program Benefits
- Medications come from trusted, highly regulated sources
- Brand-name drugs are provided in original packaging
- Member copays are waived when savings pathways apply
- Free shipping and handling
- Up to a 90-day supply may be available with a valid prescription
How to Get Started
Enrolled members can securely communicate with RxCompass by text, phone, or email. To learn more or begin:
- Visit myrxcompass.com
- Call 833-652-8379
- Email carenavigator@myrxcompass.com
Care Navigators are available Monday through Friday from 8 a.m. to 7 p.m. CST and Saturday from 10 a.m. to 6 p.m. CST.
How It Works
When you fill a qualifying prescription, there may be a short delay while it is reviewed for RxCompass eligibility. If savings are available, a Care Navigator will contact you to discuss options and guide next steps.
Savings Pathways
Depending on your medication, RxCompass will match you with the most cost-effective option, including:
- Patient Assistance Programs: Help applying for manufacturer-supported savings
- Variable Copay (VCP) Support: Referral to network pharmacies with reduced copays
- TeleSaverRx: Telehealth visits to obtain prescriptions and coordinate delivery
- International Mail: Prescriptions filled through regulated Tier 1 pharmacies in Canada, the United Kingdom, Australia, and New Zealand
Contact Information
Plan details
- RX Bin: 015433
- RX PCN: Social Security Number
- RX Group: 2021 COP
Liviniti (Retail Pharmacy)
Customer Service (answers as Pharmacy Benefits): 800-710-9341 | Fax: 318-214-4190
Monday–Friday: 6:30 a.m.–8:00 p.m. CST
Saturday: 8:00 a.m.–5:00 p.m. CST
Sunday: 8:00 a.m.–4:00 p.m. CST
24/7/365 on-call emergency service available
Liviniti.com
Postal Prescription Services (Mail-Order Pharmacy)
Customer Service: 800-552-6694
Monday–Friday: 8:00 a.m.–8:00 p.m. CST
Saturday: 11:00 a.m.–4:00 p.m. CST
Sunday: Closed
ppsrx.com